Welcome to Autostar Product Support
Autostar is dedicated to providing the best service possible to its customers. By providing same-day support, Autostar strives to give you the help you need when you need it.
Choose the type of support you need from the list below:
- Technical Support - Click here if you need technical support
- Downloads - Click here if you need to download software updates
- Documentation - Click here if you want to download documentation files
- Training - Click here if you want information on Autostar training services
- Newsletter - Click here if you want to download the latest Autostar newsletter
Technical Support
Autostar’s goal is to provide same-day technical support. Our technical support staff will work with you until your issue is resolved – there’s no time limit for a call. In order to better serve our customers, Autostar has recently expanded our technical support hours. Autostar support is now available Monday through Friday from 8:00 a.m. until 6:00 p.m. CST. Autostar also offers emergency technical support after 6:00 p.m. and on Saturdays. If you have an emergency issue related to Autostar for Windows, you can call Autostar at 1-800-682-2215 ext. 3 and leave a detailed message with the nature of your problem. If your issue is an emergency, you will receive a call back from someone in technical support. If your issue is not an emergency, you will receive a call back on the next business day.
One of the benefits of the Autostar for Windows maintenance agreements is that we offer unlimited technical support. However, many customers don’t realize the value of the technical support Autostar offers; it’s much more than just calling in with a problem or a question.
In addition to answering questions, Autostar’s technical support employees assist customers with programming and aligning documents and programming changes relating to legal aspects of the industry. Within Autostar, technical support employees have input into developing new features and products and identifying training needs. They also help set up new customers for hosting services.
Make sure you get what you need from Technical Support – we’re here to help you! Need Help? Get same-day support: Call 1-800-682-2215 Ext. 3 Send an email to support@autostarsolutions.com Other? Click Here to learn more about Autostar’s On-line Support Process (LINK TO TEXT BELOW WHEN THEY CLICK) Autostar maintains a support queue for the technical support process. Calls are logged and responded to in the order in which they are received. Autostar uses GoToAssist, which is a live remote-assistance tool. With this tool, a member of our support team can view your desktop and share control of your mouse and keyboard to help you solve your problem. To get support, you will first talk with a member of our support team to determine the nature of your problem. Once you are on the phone with support, you will be directed to our website to initiate a screen-sharing session. You simply complte the fields on the website, select your support representative, and click. It’s quick and easy. There’s no need to use PC Anywhere or similar desktop tools. You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time. Log In to Support Call (BUTTON)